TDP+ is for devices running an operating system that still receives vendor security updates and is supported by our monitoring and security tools. Windows 10 and other end-of-life systems are not eligible for this ongoing protection plan. If your device needs an upgrade, our Windows 11 Upgrade Service can help you move to a supported system before enrolment. The 6am–midnight extended-hours response applies only to qualifying business- or school-critical incidents. Home users mainly benefit from faster support during normal hours.

Supported Windows Devices

• Windows 11 64-bit on a release receiving Microsoft security updates
• Windows Server 2016 or later while still supported by Microsoft
• Hardware and storage must meet the requirements of the installed operating system and our security and management tools
• Active internet connection for monitoring, updates and security management

Supported macOS Devices

• A macOS version still receiving Apple security updates and supported by our tools
• Intel or Apple silicon Mac devices
• Rosetta may be required on Apple silicon devices for management agent compatibility
• Active internet connection for monitoring, updates and protection services

Network and Access Requirements

• Administrator access is required for installation
• Devices must be able to connect to cloud management and update services
• Firewalls, web filters or proxy services must allow required monitoring and security traffic
• Existing antivirus software may need to be removed to avoid conflicts

Not Currently Supported

• Windows on ARM devices
• Windows 10 and other operating systems outside their vendor’s security-support lifecycle
• Windows Server Core installations
• Devices without reliable internet access