IT Support for Home
Experience seamless IT support for your home with IT Solutions Yorkshire. Our dedicated team offers prompt assistance for all your technical needs, ensuring your devices run smoothly. From troubleshooting to software installations, trust us to keep your home technology up and running efficiently. Join 149 home users with reliable IT support today!
IT Support for Business
Empower your business with reliable IT support tailored to your needs. Our Yorkshire-based team ensures seamless operations, proactive maintenance, and swift issue resolution, allowing you to focus on growth. With our customer-centric approach and exclusive membership benefits, we’re the trusted partner of 164 businesses navigating today’s digital landscape.
Support Tickets Opened Tickets Resolved Within 2 Hours Total Support Tickets Raised Tickets Resolved Within 2 Hours Businesses Actively Supported Homes Actively SupportedSeptember's Statistics
140
42.14%
All Time Statistics
1766
25.20%
164
149
Welcome to IT Solutions Yorkshire!
At IT Solutions Yorkshire, we understand how essential it is to have reliable and expert IT support, whether you’re managing your business’s digital infrastructure or dealing with tech issues at home. Technology should empower you—not be a source of frustration. That’s why we’ve designed our IT support memberships with you in mind, offering a range of services tailored to meet your needs, and providing the peace of mind that professional help is always available when you need it.
Who We Are
IT Solutions Yorkshire is a trusted, customer-centric IT support company based in the heart of Yorkshire. With years of experience in delivering IT solutions to both home users and businesses, we’ve established ourselves as a go-to provider for reliable, fast, and effective IT support. Our commitment to customer satisfaction and deep understanding of the unique IT challenges faced by both individuals and organisations make us the perfect partner to keep your tech running smoothly. Whether it’s a hardware glitch, software issue, or a full network overhaul, we’re here to help every step of the way.
We take pride in offering a level of service that is not only efficient but also highly personalised. We know that IT isn’t a one-size-fits-all solution, which is why our memberships are designed with flexibility in mind. Each one is tailored to give you access to the kind of support you need, when you need it—no more, no less. From small home tech problems to large-scale business IT requirements, we’re on hand to support you.
Introducing Our IT Support Memberships
When it comes to IT support, we offer three distinct membership tiers: PAYG, Standard, and Premium. Each of our memberships is crafted to cater to different levels of support requirements, allowing you to choose the best plan for your personal or business needs.
PAYG (Pay As You Go)
Our PAYG membership is ideal for those who only need occasional support. Whether you’ve run into a small technical issue at home or your business has an unexpected IT challenge, PAYG ensures that help is available as and when you need it. You only pay for the services you use, making it a flexible option for users who don’t require continuous support. However, if you frequently find yourself needing IT assistance, you may want to consider upgrading to one of our other memberships, where you can unlock exclusive services and greater peace of mind.
Standard Membership
Our most popular membership, the Standard package, is perfect for home users and small businesses who need consistent, reliable support. With this membership, you benefit from priority access to our helpdesk, lower hourly rates for any additional services, and a range of member-exclusive perks. You also receive regular updates on your system’s performance, security advice, and discounted rates on software and hardware purchases.
Choosing the Standard membership not only gives you that vital safety net but also allows you to budget more predictably for your IT needs. It’s a great way to ensure that minor issues are resolved quickly before they become major problems, keeping downtime to a minimum and ensuring your systems run smoothly day-to-day. If you’re looking for a solid balance between cost and coverage, this is the membership for you.
Premium Membership
Our Premium membership offers the ultimate in IT support and is designed for those who require comprehensive, priority-level assistance. As a Premium member, you’ll have access to an even lower hourly rate for services, faster response times, and a personalised support experience tailored to your unique setup. Premium members benefit from regular, proactive maintenance and monitoring of their systems, preventing issues before they even arise.
This tier is particularly suited for businesses with complex IT needs or home users who rely heavily on their technology. If your work or lifestyle demands uninterrupted IT performance, the Premium membership ensures you have a direct line to expert support whenever you need it.
PAYG
No Subscription- Monday to Friday 9am to 5pm Support
- Labour at £60/hr or part thereof
- Evening and Weekend Out of Hours Support
- Out of Hours Labour at £80/hr or part thereof
- FREE .co.uk Domain
- 72hr Resolution Time*
Standard
Billed Annually- Monday to Friday 9am to 5pm Support
- Labour at £40/hr or part thereof
- Evening and Weekend Out of Hours Support
- Out of Hours Labour at £80/hr or part thereof
- FREE .co.uk Domain
- 48hr Resolution Time*
Premium
Billed Annually- Monday to Friday 9am to 5pm Support
- Labour at £40/hr or part thereof
- Evening and Weekend Out of Hours Support
- Out of Hours Labour at £80/hr or part thereof
- FREE .co.uk Domain
- 24hr Resolution Time*
FREE with Paid Memberships
WordPress Management
Domain Registration
Remote Monitoring and Management (RMM)
Email Hosting
Website Hosting
Client Relationship Management (CRM)
* Resolution Time is subject to diagnosis. Prices are subject to VAT.
Need a More Comprehensive Solution?
Let us tailor a membership specifically for you. Whether you require additional services or have unique requirements, our team is here to craft a personalised solution that meets your needs and exceeds your expectations. Get in touch with us today to discuss how we can customise a membership that aligns perfectly with your goals. Don’t settle for one-size-fits-all solutions – experience the difference of bespoke IT support with IT Solutions Yorkshire. Contact us now to begin your journey towards seamless technology integration and unparalleled peace of mind.
I don't have a membership, can I still get support?
Yes, you can absolutely get support without a membership. Our support will be provided on a Pay As You Go (PAYG) basis unless you decide to choose one of our superior membership tiers. Membership offers lower rates and additional benefits that are unavailable to PAYG clients.
Do I need a membership to receive support?
Technically, no, you do not need a membership to receive support from us. However, without a membership, the support we provide will be based on a Pay As You Go (PAYG) model, which may result in higher hourly rates and less access to exclusive member benefits like faster response times and proactive maintenance.
Is there a call-out fee for site visits?
No, we don’t charge a call-out fee. However, we do charge for the time it takes to travel to your location at your membership’s hourly rate. We don’t charge for the return journey, as we’re likely heading to another client after your visit.
What are the different membership tiers?
We offer three distinct membership tiers to suit varying levels of support needs:
- PAYG (Pay As You Go): Ideal for users who prefer to request help only when needed, with no ongoing commitment.
- Standard Membership: Designed for regular support at a lower hourly rate than PAYG, along with exclusive member benefits.
- Premium Membership: Provides priority support, the best rates, and additional exclusive services tailored to business or home users.
Who can benefit from an ITSY membership?
Our memberships cater to both home users and businesses of all sizes. Whether you’re looking for occasional tech help or require continuous support for your home or business, our membership options are designed to meet a range of IT needs. Home users can enjoy affordable, peace-of-mind protection, while businesses can ensure minimal downtime and expert support.
Can I cancel or change my ITSY membership?
You can upgrade your membership tier at any time, with pro-rata costs applied for the remainder of your current membership period. Downgrades, however, will take effect at the next renewal date. Please note that we do not offer refunds for any unused portion of your membership if you cancel. If you choose to cancel before the renewal date, your membership will remain active until the end of the billing cycle, after which it will switch to a PAYG (Pay As You Go) plan.
Why Choose IT Solutions Yorkshire?
There are plenty of reasons why IT Solutions Yorkshire stands out in the crowded field of IT support providers, but here are just a few:
- Local Expertise: Based in Yorkshire, we understand the specific needs of businesses and residents in the area. We’re your local IT partner, not some faceless corporation, and we take pride in building relationships with our clients.
- Personalised Support: We don’t believe in a one-size-fits-all approach. Our memberships and services are tailored to meet your unique requirements, so you’ll always get the right level of support.
- Experience You Can Trust: With years of experience in IT support, we have the know-how to handle any problem, from the smallest technical glitch to the largest system upgrade.
- Proactive Maintenance: We don’t just wait for things to go wrong. Our monitoring and maintenance services ensure that potential problems are spotted and fixed before they disrupt your day.
- Budget-Friendly Options: Our Standard membership offers an excellent balance of cost and service, providing you with affordable, ongoing support that can save you money in the long run by preventing costly IT failures.
Join Us Today
By choosing an IT support membership with IT Solutions Yorkshire, you’re not just getting expert help when things go wrong—you’re investing in the long-term reliability of your technology. Whether you choose PAYG, Standard, or Premium, you can rest assured that you’re backed by a team of local IT experts dedicated to keeping your systems running smoothly.
Most of our customers opt for the Standard Membership because it offers the best value for money. You get the security of knowing we’re always here to help, while also enjoying the benefits of lower rates, priority service, and exclusive discounts. However, if you need less or more support, our PAYG and Premium memberships are excellent options too.
Don’t let tech troubles slow you down. Explore our membership options today and find the perfect fit for your needs. Let us take care of your IT, so you can focus on what matters most—running your business or enjoying your home technology without a hitch.
Start your membership today and experience IT support that’s truly personal, proactive, and designed with you in mind. Ready to get started?
Proudly Supporting 149 Homes and 164 Businesses
