What this service does
Keep suitable computers monitored, maintained and protected with proactive device care, automatic updates, endpoint security and remote support.
Technology plays a vital role in homes, businesses, and educational environments, making reliable device security and performance essential. Whether you are running a business, supporting students and staff, or protecting personal devices at home, cyber threats and technical issues can cause major disruption. Total Device Protection provides a complete solution designed to keep devices secure, monitored, and operating efficiently across all environments.
Cybersecurity threats continue to evolve, with ransomware, phishing attacks, spyware, and malicious software becoming increasingly sophisticated. Schools and colleges are frequently targeted due to the large amount of sensitive data they manage, while businesses face risks to operations and customer information. Home users are also vulnerable to scams, identity theft, and data breaches. Total Device Protection includes enterprise-grade antivirus and anti-malware solutions that actively defend against both known and emerging threats, helping to keep systems secure at all times.
Remote Monitoring and Management (RMM) technology is a core part of the service. This allows us to monitor the health, performance, and security of devices remotely, ensuring software updates are installed, hardware concerns are identified early, and systems remain compliant and secure. For businesses, this means fewer interruptions and improved operational efficiency. For educational settings, it helps maintain stable learning environments with reliable access to technology. For home users, it provides reassurance that devices are protected and performing properly.
Performance optimisation is another key benefit of Total Device Protection. Over time, devices can become slow and unreliable due to outdated software, unnecessary background processes, and system errors. Through proactive maintenance and regular system health checks, we help improve performance, extend device lifespan, and reduce the likelihood of unexpected failures.
Businesses benefit from reduced downtime, improved cybersecurity, and reliable access to professional IT support when needed. Educational organisations can ensure students, teachers, and staff have secure and dependable technology for learning and administration. Home users gain the confidence that their personal devices, files, and online accounts are protected from modern cyber threats.
Customers also receive access to technical support during the applicable support hours. Support work is subject to the stated business-hour response targets and the charge rules in the Order.
Full scope and service details are set out in the applicable Service Schedule.
