General Terms and Conditions

Name: IT Solutions Yorkshire
Address: 65 Peasholm Drive, Scarborough, North Yorkshire, YO12 7NA, UK
Telephone: +44 1723 336 165
Price range: ££

Effective Date: April 2026

FORMATION, APPLICATION AND PRECEDENCE
1. These Terms and Conditions (the “Agreement”) shall govern and apply to all contracts for the supply of goods and/or services by IT Solutions Yorkshire Ltd (“ITSY”), a company incorporated in England and Wales with company number 15249071 and VAT registration number GB452955077, whose registered office is Europa House, 20 Esplanade, Scarborough, North Yorkshire, YO11 2AQ.
2. A legally binding contract shall be formed between ITSY and the Client upon the earliest occurrence of any of the following events: the Client providing instructions (whether written, verbal, or electronic) to proceed; acceptance of any quotation; payment of any invoice; or receipt or use of any Services or Goods.
3. These Terms shall apply to the exclusion of all other terms, including any terms the Client purports to apply, unless expressly agreed in writing by a director of ITSY.
4. The Client acknowledges that the definitive and prevailing version of these Terms shall at all times be the version published at:
  https://itsolutionsyorkshire.uk/general-terms-and-conditions/.
  Any other copies are provided for convenience only. In the event of any discrepancy, the website version shall prevail. Continued use of Services constitutes acceptance of the latest published version.
DEFINITIONS AND CLIENT STATUS
1. “Services” means any IT services provided by ITSY, including support, consultancy, monitoring, hosting, cybersecurity, licensing, and infrastructure.
2. “Goods” means any hardware, software, or physical items supplied.
3. “Recurring Services” means any services billed on a periodic basis.
4. “Due Date” means the date specified on an invoice for payment.
5. “Consumer Client” means a person acting outside the course of business.
6. “Business Client” means any client acting in the course of trade or profession.
7. Unless otherwise agreed, all Clients shall be treated as Business Clients.
NATURE OF SERVICES AND ACKNOWLEDGEMENT OF RISK
1. The Client acknowledges that ITSY provides proactive, preventative, and reactive IT services designed to reduce risk but not eliminate it.
2. ITSY does not guarantee uninterrupted operation, prevention of outages, data integrity, or immunity from cyber incidents.
3. IT systems are inherently subject to failure due to hardware defects, software faults, user actions, malicious activity, and third-party dependencies.
4. The Client acknowledges that the Services do not constitute insurance or a guarantee of business continuity.
PROVISION OF SERVICES
1. ITSY shall determine the method, tools, and processes used to deliver Services.
2. ITSY may utilise subcontractors and third-party providers.
3. The Client shall provide full cooperation, access, and accurate information.
4. ITSY shall be entitled to rely on all Client-provided information without verification.
CHARGES, BILLING AND PRORATION
1. All Services are chargeable unless agreed otherwise.
2. Labour is billed in minimum increments of one hour.
3. Recurring Services are aligned to the first day of each calendar month.
4. Services provisioned between the 1st and 27th are prorated; services provisioned from the 28th onwards are billed for the subsequent full month.
5. Invoices are generated automatically at 09:00:
  - Weekly labour: 4 days before Due Date
  - Recurring Services: 10 days before Due Date
6. Recurring Services are billed in advance and deemed accepted unless cancelled in accordance with Clause 7.
7. Deposits may be required and are non-refundable unless required by law. Title to Goods remains with ITSY until payment is received in full.
PAYMENT, ENFORCEMENT AND RECOVERY
1. All invoices must be paid in full by the Due Date without deduction or set-off. Time for payment shall be of the essence.
2. Internal Client processes shall not affect payment obligations.
3. Late payments may incur administration fees, statutory interest, and recovery costs.
4. Where payment remains outstanding 27 days after the Due Date, ITSY may suspend Services, restrict access, and take protective action.
5. ITSY may charge for all administrative and technical work associated with escalation, suspension, and reinstatement.
6. ITSY may refer debts to third-party collection agencies. The Client shall indemnify ITSY for all recovery costs.
RENEWALS AND CANCELLATION
1. Recurring Services renew automatically unless cancelled.
2. Invoices are issued 10 days prior to renewal.
3. Cancellation must be received prior to, but not including, the Due Date.
4. The Due Date constitutes the point at which ITSY commits to suppliers.
5. Cancellation on or after the Due Date shall be ineffective.
6. No refunds or credits shall be issued following renewal.
CLIENT RESPONSIBILITIES
1. The Client is responsible for all system use, user actions, and security.
2. The Client shall maintain appropriate security practices and credentials.
3. Unless expressly agreed, the Client is solely responsible for backups and data integrity.
4. ITSY shall not be liable for consequences arising from Client actions or omissions.
THIRD-PARTY SERVICES
1. ITSY shall have no liability for failures of third-party systems, suppliers, or infrastructure.
LIMITATION OF LIABILITY
1. Nothing in this Agreement shall exclude liability for death, personal injury, fraud, or any matter which cannot legally be excluded.
2. Subject to the above, ITSY shall not be liable for:
  - loss of profit
  - loss of business
  - loss of revenue
  - loss or corruption of data
  - indirect or consequential loss
3. ITSY’s total liability shall be limited to fees paid in the preceding 12 months.
4. In the case of Consumer Clients, liability shall be limited to foreseeable loss only.
INDEMNITY
1. The Client shall indemnify ITSY against all claims, liabilities, and losses arising from:
  - misuse of systems
  - failure to follow advice
  - unauthorised access
  - third-party failures
  - security incidents not caused by ITSY negligence
2. This indemnity shall not apply where loss is directly caused by ITSY’s negligence.
CYBER RISK, DATA AND BACKUP LIABILITY
1. The Client acknowledges that all systems are subject to cyber risk.
2. ITSY does not guarantee prevention of cyber incidents.
3. ITSY shall not be liable for cyber-related losses unless directly caused by proven negligence.
4. Where backup services are provided, ITSY does not guarantee restoration success.
5. The Client is responsible for verifying backups.
CONSUMER RIGHTS
1. Nothing in this Agreement shall affect statutory rights under the Consumer Rights Act 2015.
2. Consumer Clients may cancel within 14 days unless services have commenced.
3. Where services begin within the cooling-off period, cancellation rights may be lost.
FORCE MAJEURE
1. ITSY shall not be liable for failure or delay due to events beyond its control.
DATA PROTECTION
1. ITSY complies with UK GDPR. The Client remains responsible for its data unless otherwise agreed.
INTELLECTUAL PROPERTY
1. All deliverables remain ITSY property until paid in full.
NON-RELIANCE
1. The Client acknowledges it has not relied on any representation not contained within this Agreement.
RECORDS AND EVIDENCE
1. ITSY’s system logs, records, and support data shall constitute prima facie evidence of work undertaken and system status.
REASONABLENESS
1. The parties agree that these Terms are reasonable under UCTA 1977.
GOVERNING LAW
1. This Agreement is governed by the laws of England and Wales.
AMENDMENTS
1. ITSY may amend these Terms at any time. The website version takes immediate effect.
ENTIRE AGREEMENT
1. This Agreement constitutes the entire agreement between the parties.