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IT SOLUTIONS YORKSHIRE

Privacy Statement (UK)

This privacy statement was last updated on 29 September 2026 and applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://itsolutionsyorkshire.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

We determine the retention period according to fixed objective criteria: When you submit a website enquiry, your name, contact details, any company name, selected services and message are saved as a WordPress Service Enquiry. WordPress automatically removes this copy on a daily schedule once 84 months have passed since submission. The emailed enquiry is captured as a ticket in WHMCS and follows the WHMCS retention rules below. In WHMCS, inactive prospective-customer (CRM lead) records and their linked tickets and estimates are deleted after 84 months without a genuine interaction. Correspondence, calls, notes, recorded responses and other meaningful lead activity can restart that period; automated marketing sends alone do not. Completely unlinked tickets are deleted 84 months after their last activity. Files on client- or lead-linked tickets remain with the linked record. Files on completely unlinked closed tickets can be removed after 84 months without a reply or note. A legal duty, claim or hold may require longer retention.

1.2 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: We keep client and service records while providing services. Our WHMCS retention process is set to delete inactive or closed client accounts after 84 months without a newly raised invoice, payment, support correspondence or recently ended service. Active services, held tickets and legal holds prevent automated deletion. Client-linked tickets and their attachments remain with the account until it becomes eligible for deletion; standalone attachment pruning applies only to completely unlinked closed tickets after 84 months without a reply or note. Stored email history and activity logs are removed 84 months after each entry’s date, subject to holds. Superseded, unaccepted estimate drafts are removed after 84 months; expired unused acceptance tokens and detached temporary files have a 30-day grace period. Accepted orders and their evidence, confirmations, invoice and ticket links, accounting links and signature references are protected from automatic deletion; records reaching the 84-month review point are reported for review instead. Accounting records have a separate legal retention period, and specific records may be kept longer where a legal obligation or claim requires.

1.3 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: We keep company accounting and tax records for at least six years from the end of the financial year to which they relate. The WHMCS retention process applies a separate 84-month financial guard to relevant client records. Transaction ledger entries and mileage evidence are not automatically deleted. We retain particular records longer where an audit, legal duty or claim requires it.

1.4 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Google Analytics 4 keeps event-level data for 14 months from collection. User-level data is retained for 14 months, with the period restarting when that user is active again. Aggregated reports may remain available without the individual event detail. Analytics is used only after statistics consent.

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Processors

Name: Google LLC
Country: United States
Purpose: reCAPTCHA v3 spam and abuse protection for enquiry forms; Google Analytics 4 website statistics, including page views, service interest, button use and successful enquiry counts, only after statistics consent.

Third parties

Name: Google LLC
Country: United States
Purpose: Display Google Maps and deliver Google Fonts where these services are used.
Data: IP address, device and browser information, and interaction data

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:


Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

IT Solutions Yorkshire Ltd
8 Penton Road, Cayton, Scarborough, YO11 3TQ, United Kingdom
United Kingdom
Website: https://itsolutionsyorkshire.uk
Email: support@ex.comitsolutionsyorkshire.uk
Phone number: 01723 336 165

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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