REMOTE SUPPORT, MADE SIMPLE
Let's get you connected.
Download SOS on the device you need help with. Open it and tell your technician the nine-digit code.
Only do this when you are already speaking with someone from IT Solutions Yorkshire.
Download SOS
Choose the device you need help with below.
If you are using a different device, open this page on the one you need help with.
We can advise on iPhone and iPad support when you call. ITSY Chat only works after your technician has created a session and given you a joining code.
Windows and Mac downloads come directly from Splashtop, our remote support provider.
WHAT HAPPENS NEXT
Three simple steps.
Get the app
Choose the download for your device. On a computer, look for the download icon near the top right of your browser.
Can't see it? We can helpOpen the app
Open Splashtop SOS. Your device may ask you to confirm or allow access.
Read us the code
The app shows a nine digit code. Tell it to the ITSY technician you are speaking with. Keep the app open during your support session.
STUCK AT STEP ONE?
Can't find the file?
That's common. Check your Downloads folder. You can also call us and we'll talk you through it.
Windows
Open File Explorer (the yellow folder icon), then choose Downloads on the left. Double click SplashtopSOS.exe.
Mac
Open Finder (the smiling face icon), then choose Downloads. Open SplashtopSOS.dmg, then open the SOS app.
Android
Open the Play Store app and search for Splashtop SOS by Splashtop. Tap Install, then Open.
WHEN THE SESSION ENDS
Close the SOS app.
When your technician says the session is finished, quit Splashtop SOS. This ends the attended connection.
SOMETIMES WE USE ITSY CHAT
Need to send us a message?
Your technician must create a chat session first and give you a separate joining code. This is not an instant live chat service.
Join an arranged ITSY Chat session