What this service does
Get practical, in-person help when a device is affected by suspected viruses, spyware or other malware, with careful investigation and recovery guidance.
Computer viruses, malware, spyware, adware, ransomware, and other malicious software can cause serious problems for both home users and businesses. From slow performance and frequent pop-ups to stolen passwords, compromised accounts, and inaccessible files, malware infections can quickly disrupt your day-to-day activities and place important data at risk.
Many users only become aware of an infection once symptoms start appearing. Common warning signs include unusually slow performance, unexpected pop-ups, browser redirects, antivirus warnings, unauthorised software installations, suspicious account activity, ransomware messages, or files becoming inaccessible.
Our service includes thorough scanning and malware removal using professional-grade tools and techniques. We inspect operating systems, startup processes, installed software, browser extensions, scheduled tasks, and other common attack vectors used by modern malware.
Removing malware is only part of the solution. We also identify vulnerabilities that may have allowed the infection to occur and provide recommendations to help reduce the risk of future incidents. This may include software updates, security improvements, antivirus recommendations, browser security reviews, and user awareness guidance.
Our Virus Removal service is suitable for desktop PCs, laptops, and small business devices running Microsoft Windows and other supported operating systems. Whether you’re dealing with a suspected virus, malware infection, suspicious behaviour, or a device that simply doesn’t feel right, we can help diagnose the problem and restore your system.
Virus and malware removal is carried out on site only. We inspect the affected device at your home, workplace or other agreed premises, assess the symptoms and explain the remediation steps before work begins.
After removal, Total Device Protection can provide ongoing monitoring and malware defence; Cloud Backup adds separate recovery protection for important files.
Full scope and service details are set out in the applicable Service Schedule.
