What this service does
Keep business printing predictable with a suitable laser printer, annual servicing, responsive support and a toner option matched to your needs.
For many businesses, printers are a critical part of day-to-day operations. Whether you’re printing invoices, reports, contracts, shipping labels, or customer documentation, unexpected printer failures can quickly disrupt productivity and create unnecessary stress.
Our Printer Support Plans are designed to remove the uncertainty from business printing by combining reliable hardware with proactive maintenance and comprehensive ongoing support.
Getting started is simple. Choose the printer that’s right for your business—a Mono Laser, Colour Laser, or Multifunction Laser Printer (MFP)—and purchase the device at a competitive market price. We generally keep to a simple, proven model range, usually HP, but select another model when your required features call for it. Once installed, your printer is covered by an agreed monthly support plan.
Unlike traditional break-fix support, our plans are designed to keep your printer operating at its best throughout its lifetime. Toner can be included in the plan or supplied on a pay-as-you-go basis, depending on your print volume and preference. We set out which arrangement applies before the plan starts.
Every supported printer also receives an annual preventative maintenance service. During this visit, our engineers inspect, clean, and service the device to reduce wear, identify potential issues before they become faults, and maximise reliability.
Should your printer develop a fault, we’ll aim to attend on the next working day to diagnose and repair the issue. If the printer cannot be repaired during our visit, we can provide an appropriate replacement with equivalent required functionality so your business can continue operating while repairs are completed.
Our Printer Support Plans provide predictable monthly costs while eliminating many of the unexpected expenses associated with printer ownership. Businesses benefit from proactive servicing, a clear toner arrangement, rapid support, and replacement equipment—all delivered by experienced engineers who understand how important reliable printing is to your organisation.
The plans are ideal for offices, retail businesses, schools, healthcare providers, charities, warehouses, and professional services where dependable printing is essential.
With preventative maintenance, responsive support, replacement equipment and a choice of toner arrangements, our Printer Support Plans offer a straightforward, cost-effective way to keep your business printing without interruption.
Reliable LAN connectivity supports network printers, while Total Device Protection covers the computers that use them.
Full scope and service details are set out in the applicable Service Schedule.
